Introducing Console

Automate your help desk with AI-powered IT agents

Train our AI like a human agent, set company policies, and auto-resolve issues, before it reaches your help desk

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Playbook

Teach an AI agent how to handle any IT request

Train Console to resolve support requests just like a human agent - in plain English. No clunky workflow builders or complex decision trees.

How to connect to wifi
Instructions
Whenever a user asks about the wifi, ask them which office location they would like wifi access to. Our current options are: San Francisco, New York and Miami.

Next, check if they have been added to our wifi network #Meraki: Lookup user. If they have, ask them follow up questions to determine what they need help with. Specifically,
Actions

Run actions across all of the tools in your org

Reference and run actions directly within your Playbooks, enabling you to build complex workflows and automations, all in plain english.

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Internal APIs
Approvals

Require human approval for sensitive actions

Some actions are too sensitive to be run autonomously. With Console, you can attach approval requests to any action, allowing you to put a human in the loop with a single click.

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Request form
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Seamless IT handoff

Escalation and handoff for complex requests

When a request cannot be solved autonomously or may require human intervention, Console lets users file a ticket with your help desk, directly from Slack.

Integrations
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Use cases

Empower your IT team, don’t replace them

Console can handle a wide range of tasks, acting as your first line of defense and freeing up your IT team to focus on more complex projects.

AI that works for you

Automate 40%+ of requests before they hit your help desk

275 requests resolved
115 tickets created
A chart displaying the growth of auto-resolved requests and the flatline of tickets being createdA chart displaying the growth of auto-resolved requests and the flatline of tickets being created

See how Console works

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